Thursday afternoon brought news that fans will soon be able to claim their money back for single match tickets they had bought, including the FA Cup tie against Manchester City.
There will also be a partial refund for season ticket holders, who will not be allowed to attend five of the 19 home games they paid for.
This decision comes after a lengthy spell of silence, with the club willingly holding fans’ money during unprecedented times of hardship.
Many fans will have lost their jobs or been furloughed during these testing times, and that money could have gone a long way to helping them.
But the club stayed silent, and waited until just days before football returned to announce their plans to refund supporters.
“The club thanks all ticket holders for their patience,” Newcastle said in a statement.
So they can thank fans for their patience, but not apologise for an unnecessary delay? Communication has never been the club’s strong point under Mike Ashley.
Payments continue for 2020/21
However, if your season ticket is part of the long-term price freeze, some of your money is staying with the club.
A lot of fans have already paid for next season in full or started paying their direct debit, but the club have confirmed they will not be issuing refunds until they know more information about access next season.
Yet again, the fans come last.
It’s pretty obvious that next season is going to be impacted by the global health crisis. Who knows when fans will be allowed inside stadiums.
And even if something does change, why not look after your customers and issue refunds and stop direct debits during these difficult financial times?
It’s good that Newcastle have finally announced they will be issuing refunds, but that is the bare minimum, and the fact they waited so long renders the whole thing meaningless.
And the fact they will continue to take money for next season says everything about this current regime.